Strong organization and follow-up skills are essential.Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously.Proven ability to build lasting relationships with customers and colleagues.Proven ability to drive and exceed individual and store results.3+ years of luxury fashion sales experience preferably in a similar role or customer service setting.Follow all company policies and procedures.Adhere to Gucci Image standards and guidelines.Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room.Contribute to upholding the visual display of all products in accordance with Gucci visual standards.Maintain security standards within the store to ensure safety of customers, colleagues and merchandise.Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment.Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities.Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony.
Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.Passion for the brand is conveyed through creating a branded, luxury client experience. The Gucci Sales Associate is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. Eclectic, contemporary, romantic-Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion.
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